Terms of Service

Last updated: April 29, 2026

Welcome to Ventallion.

These Terms of Service (“Terms”) govern your access to and use of the Ventallion website, online store, products, content, features, and related services, including purchases made through our online store.

Throughout these Terms, the terms “we,” “us,” and “our” refer to Ventallion. The terms “you” and “your” refer to the customer, visitor, or user of our website and services.

By accessing our website, using our services, or placing an order with Ventallion, you agree to be bound by these Terms of Service and our related policies. If you do not agree to these Terms, please do not use our website or services.

These Terms should be read together with our related policies:

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using this website under the supervision of a parent or legal guardian.

You agree to use our website and services only for lawful purposes.

You may not use our products, website, or services for any illegal, unauthorized, harmful, or fraudulent purpose.

You are responsible for ensuring that any information you provide to us is accurate, complete, and current.

This includes, but is not limited to:

  • Contact information
  • Billing information
  • Shipping information
  • Payment information
  • Account information, if applicable

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

2. Products and Product Information

Ventallion sells outdoor solar ceiling fans and related products designed for suitable covered outdoor spaces and other appropriate installation environments.

We make reasonable efforts to display product information accurately, including:

  • Product names
  • Sizes
  • Features
  • Specifications
  • Images
  • Installation information
  • Pricing
  • Availability

However, product colors, finishes, and appearance may vary slightly depending on your screen, device settings, lighting conditions, and image display.

Please review all product descriptions, specifications, size information, and installation requirements carefully before placing an order.

We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without prior notice.

3. Orders and Order Acceptance

When you place an order on our website, you are making an offer to purchase the selected product under these Terms.

After you place an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been accepted or processed.

Ventallion reserves the right to accept, decline, cancel, or limit any order at our discretion, including but not limited to cases involving:

  • Incorrect pricing or product information
  • Suspected fraud or unauthorized payment
  • Unsupported shipping address
  • Product unavailability
  • Duplicate or unusual order activity
  • Violation of these Terms

If we cancel an order after payment has been made, we will issue a refund to the original payment method where applicable.

Please review your order carefully before submitting it. Once an order has entered processing or has shipped, we may not be able to modify or cancel it.

4. Pricing, Payment, and Billing

All prices displayed on our website are listed in U.S. dollars, unless otherwise stated.

Prices, promotions, discounts, product availability, and shipping terms may change at any time without prior notice.

Applicable taxes, shipping costs, and discounts will be calculated and displayed at checkout before you complete your purchase.

You agree to provide accurate and complete billing and payment information for all purchases made through our website.

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method;
  • The billing information you provide is accurate;
  • You authorize us or our payment service providers to charge the total amount shown at checkout;
  • You will not submit fraudulent, unauthorized, or invalid payment information.

If your payment cannot be processed, your order may be delayed, declined, or cancelled.

5. Shipping and Delivery

Ventallion ships eligible orders according to our Shipping Policy.

Shipping destinations, delivery estimates, processing times, shipping methods, excluded locations, and related shipping terms are explained in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

Shipping may be affected by factors outside our control, including but not limited to:

  • Carrier delays
  • Weather conditions
  • Peak sales seasons
  • Holidays
  • Inventory availability
  • Incorrect or incomplete shipping information
  • Other events beyond our reasonable control

Ventallion is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Risk of loss may pass to the customer once the order is delivered to the shipping address provided at checkout, subject to applicable law and our related policies.

If your package is marked as delivered but cannot be located, please contact the carrier first and then contact our support team for assistance.

6. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

Return eligibility may depend on factors such as:

  • The delivery date
  • Product condition
  • Return request timing
  • Whether the item was used, installed, modified, or damaged
  • Whether all accessories, parts, manuals, and original packaging are included
  • Whether the return reason is customer-related or product-related

Approved refunds will be issued to the original payment method unless otherwise stated in our Return & Refund Policy.

Ventallion reserves the right to refuse unauthorized returns, returns submitted outside the return window, or returns that do not meet the stated policy conditions.

7. Warranty Policy

Eligible Ventallion products may be covered by a limited warranty as described in our Warranty Policy.

Warranty coverage is separate from our Return & Refund Policy.

The warranty may cover eligible defects in materials or workmanship under normal intended use during the applicable warranty period.

Warranty coverage does not apply to all issues. Exclusions may include, but are not limited to:

  • Normal wear and tear
  • Improper installation
  • Misuse or abuse
  • Unauthorized modification or repair
  • Accidental damage
  • Damage caused by external events
  • Use outside the product’s intended environment or specifications

Please review our Warranty Policy for full warranty details, claim requirements, exclusions, and available remedies.

8. Accuracy, Errors, and Availability

We work to keep information on our website accurate and up to date. However, our website may occasionally contain errors, inaccuracies, or omissions related to:

  • Product descriptions
  • Product images
  • Pricing
  • Promotions
  • Shipping information
  • Availability
  • Delivery estimates
  • Technical specifications

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted.

We may update information, cancel orders, change product availability, or correct pricing where necessary.

We do not guarantee that all products will always be available or that website content will always be complete, accurate, or current.

9. Website Use and Prohibited Activities

You agree not to use our website, services, or content for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You may not:

  • Violate any applicable laws or regulations;
  • Infringe upon our intellectual property rights or the rights of others;
  • Submit false, misleading, or fraudulent information;
  • Upload or transmit viruses, malware, or harmful code;
  • Interfere with the security or operation of our website;
  • Attempt to gain unauthorized access to our systems, accounts, or data;
  • Use automated tools, bots, scrapers, crawlers, or similar technologies to access, copy, extract, or misuse website content without our prior written permission;
  • Harass, abuse, defame, threaten, or harm others;
  • Use our website for spam, phishing, impersonation, or deceptive activity;
  • Resell, copy, reproduce, or exploit any part of our website or services without authorization.

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe you have violated these Terms.

10. Intellectual Property

All content on the Ventallion website, including but not limited to text, images, graphics, logos, product names, product descriptions, icons, videos, page layouts, design elements, and website structure, is owned by Ventallion, our affiliates, licensors, or content providers.

This content is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, sell, or exploit any part of our website or content without our prior written permission.

Ventallion names, logos, product names, designs, slogans, and related branding may be trademarks or trade dress of Ventallion or its affiliates.

Unauthorized use of our intellectual property is strictly prohibited.

11. Customer Reviews, Feedback, and Submissions

If you submit reviews, photos, videos, comments, feedback, suggestions, ideas, or other content to Ventallion, you grant us permission to use that content for business purposes, including improving, promoting, and displaying our products and services.

By submitting content, you confirm that:

  • You own or have the necessary rights to submit the content;
  • The content is accurate to the best of your knowledge;
  • The content does not violate the rights of any third party;
  • The content does not contain unlawful, abusive, misleading, obscene, or harmful material.

You agree that Ventallion may use, reproduce, publish, display, edit, translate, and distribute submitted content in connection with our website, marketing, customer support, and business operations, where permitted by law.

We are not required to keep feedback confidential, provide compensation for feedback, or publish any submitted content.

We may remove or edit submitted content at our discretion.

12. Third-Party Services, Tools, and Links

Our website may contain links to third-party websites, services, tools, payment providers, apps, or embedded features.

These third-party services may be operated by companies that are not controlled by Ventallion.

Ventallion is not responsible for third-party websites, services, content, policies, actions, or transactions.

If you access a third-party website or use a third-party service, you do so at your own risk.

Please review the third party’s own terms, privacy policies, shipping policies, refund policies, and other applicable rules before using their services or making a purchase.

13. Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

However, purchases made through our website are transactions between you and Ventallion.

Shopify is not responsible for the products sold by Ventallion, the fulfillment of your order, customer support, product performance, shipping, returns, refunds, or warranty claims.

Certain personal information may be processed by Shopify as part of providing ecommerce platform services. Please review our Privacy Policy for more information.

14. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.

Because our store is powered by Shopify and may use third-party service providers, certain information may be processed by Shopify or other service providers in order to operate our website, process payments, fulfill orders, provide customer support, and improve our services.

15. Disclaimer of Warranties

Our website, services, and content are provided for general ecommerce and informational purposes.

To the fullest extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.

Except as expressly stated in our product pages, Warranty Policy, Return & Refund Policy, or other written policies, Ventallion makes no additional warranties, express or implied, regarding the website, services, or products.

We do not guarantee that:

  • The website will always be available, secure, uninterrupted, or error-free;
  • Product information will always be complete, current, or error-free;
  • The website will be free from viruses or harmful components;
  • Products will meet every individual expectation or use case outside their stated specifications.

Some jurisdictions do not allow certain warranty exclusions, so some of the above limitations may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Ventallion and its owners, affiliates, employees, contractors, service providers, suppliers, and partners shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, services, or products.

This may include, but is not limited to:

  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Loss of use
  • Installation or removal costs
  • Reinstallation costs
  • Business interruption
  • Personal inconvenience
  • Replacement costs beyond the remedies stated in our applicable policies

Nothing in these Terms is intended to limit any rights that cannot be limited under applicable consumer protection laws.

Where liability cannot be excluded, Ventallion’s liability will be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Ventallion, its affiliates, employees, contractors, service providers, suppliers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your breach of these Terms;
  • Your misuse of our website, services, or products;
  • Your violation of applicable law;
  • Your violation of the rights of a third party;
  • Information or content you submit to us.

This obligation will survive the termination of these Terms and your use of our website.

18. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, engaged in fraudulent or harmful activity, or used our website in a way that may harm Ventallion, our customers, our service providers, or third parties.

The sections of these Terms that by their nature should survive termination will continue to apply, including but not limited to sections related to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and dispute-related provisions.

19. Governing Law

These Terms and any related disputes shall be governed by the applicable laws of the jurisdiction in which Hangzhou Lingdong E-commerce Co., Ltd. is registered, unless mandatory consumer protection laws in your place of residence require otherwise.

Nothing in these Terms limits any non-waivable consumer rights that may apply under applicable law.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed from these Terms where necessary.

The remaining provisions will continue to remain valid and enforceable.

21. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in writing to be effective.

22. Entire Agreement

These Terms, together with our posted policies and any additional terms provided at checkout or on relevant product pages, constitute the entire agreement between you and Ventallion regarding your use of our website and services.

These Terms replace any prior or contemporaneous communications, agreements, or understandings related to the same subject matter.

23. Changes to These Terms

We may update, modify, or replace these Terms from time to time to reflect changes in our business, products, services, legal requirements, or operational practices.

When we update these Terms, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or services after any changes are posted means that you accept the updated Terms.

We encourage you to review this page periodically.

24. Contact Information

If you have any questions about these Terms of Service, please contact us. For general support, order questions, or product inquiries, you may also visit our Contact Us page.

Ventallion
Legal Entity: Hangzhou Lingdong E-commerce Co., Ltd.
Address: Room 803-7, Yong'an Building, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Email: contact@ventallion.com
Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (PT)
Unified Social Credit Code: 91330110MA2J04P32F

Emails can be sent at any time. We usually respond within 8 business hours on business days.